Woman exhibiting leadership skills

The Difference Between Management and Leadership

Is there a difference between Management? and…Leadership? YES! This week I want to talk about the vast difference between Management and Leadership…because a lot of people think they mean the same thing. They don’t. I was doing Q & A for a large association in Miami this week and I thought leaders would want to spout off about it…but the majority of the discussion came from employees and staff. Non-managers see it this way. We HAVE to do what management says…but we WANT to do what leadership says.

Richard Peterson, an idol to Ross Shafer

Re-Think Your Success Idols

I’m Ross Shafer and I want to thank you for finding the Relevant Leaders Club where each week I post videos to help you grow your business and your career. Today I want you to rethink who you take inspiration from. Too often we look at the rich or famous on TV and think I WANT THAT LIFE but I have no idea how to get there? IT’s not magic. It’s not connections. It’s about drive. Desire. It’s rejection and never giving up. And right about now I know you’re saying BLAH, BLAH, BLAH, I’ve heard this all before, Ross. Well, here’s a story you haven’t heard.

Are you driving customers away? Frownie face being held by a customer

How to Stop Driving Customers Away

This week I want to talk about how easy it is to disconnect from the people who keep your company alive. Look, I know you have demands coming at you from all sides because, as leaders, we’re expected to drive growth, manage people, and cut costs. If revenue is lagging or costs are escalating, we call a meeting and strategize, we buy industry research, and we hire third-party companies to compile Big Data.